Agent Application - Shortcut Key Description

There are two versions of the Puzzel Agent Application, one desktop-based and one web-based. These have different shortcut key lists (shortcuts keys for the web-based Agent Application must be supported in a browser) and are not universal regarding this.

Note that some features have shortcut key support in the desktop application but not in the web application, and some features have shortcut key support in the web application but not the desktop application. See the complete list:

Shortcut Description Desktop Client Shortcut Web Client Shortcut Comment
New Enquiry Registration Ctrl + J    
Exit Pause Ctrl + P    
Logon/Logoff Ctrl + L ALT + L  
Log out Ctrl + Shift + L ALT + X  
Set status ready Ctrl + I ALT + I  
Toggle Pause Ctrl + P ALT + P  
Go to Calendar ALT + W    
Call out Ctrl + O ALT + O  
Clear searchresult Alt + Del    
Cause registration      
Note on caller ALT + N ALT + N  
Position caller      
Consult call start/cancel Ctrl + - ALT + - | ALT + C  
Switch back to main view Ctrl + Backspace    
Go to Chat ALT + C ALT + K  
Go to Chat ALT + K    
Go to Chat editor Ctrl + K CTRL + K  
Go to Enquiry Registration Alt + J ALT + J  
Go to Knowledgebase ALT + F ALT + B  
Go to Knowledgebase      
Go to Social networks ALT + Y ALT + Y  
Handle elements in lists F<#>    
Get alternative contact Ctrl + Shift + A    
Get contacts in department Ctrl + Shift + O    
Hangup Ctrl + H ALT + H  
Put on hold/take back Ctrl + M ALT + M  
Create new appointment Shift + ALT + K    
Open callout options Ctrl + Alt + O CTRL + ALT + O  
Open calendar to add appointment Ctrl + ALT + K    
Open edit profile Ctrl + Alt + B    
New e-mail Ctrl + E ALT + E  
Open Enquiry Registration window Ctrl + Alt + J    
Go to Phonenumber ALT + N    
Go to Profile ALT + B    
Record on/off Ctrl + R ALT + R  
Censor recording on/off Ctrl + Shift + R    
Go to Search field ALT + S ALT + S  
Go to Search field Ctrl + F    
Toggle selected phonenumber ALT + V    
Set in personal queues Ctrl + Q ALT + Q  
Go to Status ALT + G ALT + G  
Go to Call details ALT + D    
Go to My log ALT + L    
Go to E-mail ALT + E    
Go to Missed calls ALT + 5    
Go to Ongoing calls ALT + 4    
Go to Personal queue ALT + 3    
Go to Queue details ALT + 2    
Go to Queue overview ALT + 1    
Go to Searchresult Agents ALT + U    
Go to Searchresult All ALT + A    
Go to Searchresult Catalog ALT + O    
Go to Searchresult Customers ALT + I    
Go to Searchresult Skype for Business ALT + O    
Go to Searchresult Services ALT + T    
Go to Searchresult Outlook ALT + O    
Go to Searchresult Sametime ALT + O    
Go to Send message ALT + M    
Set call as handled Ctrl + 1    
Remove call Ctrl + 2    
Reset handled call Ctrl + 0    
Transfer call Ctrl + + ALT + + | ALT + T  
Answer a Softphone Call   ALT + A  
Reject a Softphone Call   ALT + Z  
Open Chat Predefined Messages   CTRL + M Focus must be in Chat Editor
Open Chat Smiley   CTRL + E Focus must be in Chat Editor
Open Chat Invite   CTRL + S Focus must be in Chat Editor
Open Chat Send Link   CTRL + L Focus must be in Chat Editor
Open Chat Spell Check As You Type   CTRL + . Focus must be in Chat Editor
Open Chat Spell Check   CTRL + , Focus must be in Chat Editor
Chat Toggle Between Private Message   CTRL + Q Focus must be in Chat Editor

 

 

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