FAQ
SMS Services
Agent Application
- Troubleshoot Softphone audio issues
- Outbound calling without being interrupted by incoming calls
- Can I receive calls and written requests at the same time?
- Phonetic Name Search in Catalog
- We are unable to receive calls in the agent application
- I'm locked out of my account, what do I do?
Workforce Optimization
Administration Portal
- How is Estimated wait time calculated?
- Solution is closed, but should be open
- How to force users to change (to a stronger) password?
- Will the history in Archive and Statistics disappear if I delete a user in the Administration Portal?
- How to change opening hours?
- How to create an account and submit a ticket for the first time?