Workforce Optimization

• I am not seeing any actual data in adherence. Everyone else is...
• Why am I not getting any email notifications from WFO?
• I have forgotten my password, what do I do?
• Why can't I log in when it says I don't have the right version of Internet Explorer?

Agent Application and Administration Portal

• How is Estimated wait time calculated?
• Troubleshoot Softphone audio issues
• Agent Application - Shortcut Key Description
• Outbound calling without being interrupted by incoming calls
• How to force users to change (to a stronger) password?
• Will the history in Archive and Statistics disappear if I delete a user in the Administration Portal?

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