If you are an agent this is your primary source of information. Here you will find simple and intiutive user guides unlocking the full potential of the agent interface of Intelecom Connect
- Workforce Optimization - Minimum Desktop Requirements
- Softphone - Basic Information
- The contract is signed. What happens now?
- The basics of Puzzel Contact Centre Solution
- Desktop or Web-Based Agent Application?
- How to install the desktop client
- Logging on
- The Connect user interface explained
- Agent status explained
- How to handle requests (The Request Window)
- The Contacts Window
- The Queue Window
- Enquiry Registration
- Dialogs (e-mail, chat & social media)
- The menu