Agent Application - Shortcut Key Description

The following table presents a list of keyboard shortcuts that agents can use to navigate quickly and easily in the agent applications and across widgets. 

Shortcut Description Shortcut Comment
Add tab Alt+0  
Focus on the first tab in left tabset Alt+6  
Focus on the first tab in right tabset Alt+7  
Focus on Status / Profile Ctrl+Alt+L  
Open favourite tab #1 Alt+1  
Open favourite tab #2 Alt+2  
Open favourite tab #3 Alt+3  
Open favourite tab #4 Alt+4  
Open favourite tab #5 Alt+5  
Set available (when in pause, no answer, busy or wrap-up) Alt+I  
Sign out Alt+A  
Hangup Softphone call Alt+H  
Reject Softphone call Alt+Z  
Split / merge tabsets Alt+9  
Toggle logon Alt+L  
Toggle pause Alt+P  

SEARCH WIDGET SHORTCUTS

   
Ctrl+Shift+S  
Call Alt+O  

CALL & CONTACT DETAILS WIDGET SHORTCUTS

   
Hangup call Alt+C H  
Alt+C M  
Transfer call Alt+C +  
Consult/Cancel call Alt+C -  

Alt+C F  
Alt+C B  

CONTACT DETAILS WIDGET SHORTCUTS

   
Transfer call Alt+C++  
Consult/Cancel call Alt+C+-  

CONTACTS WIDGET SHORTCUTS

   
Focus on Search Field Alt+S  
Call Alt+O  

PHONE WIDGET SHORTCUTS

 
Hangup Ctrl+Shift+H  
Alt+M  
Alt+R  
Start / Stop Censoring Recording Ctrl+Shift+X  
Send Message Ctrl+Shift+.  
Forward / Focus Forward Search Alt+T  
Transfer Alt++  
Start / Stop Consultation Alt+-  

AGENTS DETAILS WIDGET SHORTCUTS

   
Focus table Shift+Alt+Q  

QUEUE DETAILS WIDGET SHORTCUTS

   
Shift+Alt+Q  
Go to Ongoing calls    

QUEUE OVERVIEW WIDGET SHORTCUTS

   
Shift+Alt+Q  

CALENDAR WIDGET SHORTCUTS

   
Focus Calendar Shift+Alt+C  

CALL QUEUES WIDGET SHORTCUTS

   
Shift+Alt+Q  

SWITCHBOARD CALL TOOLS WIDGET SHORTCUTS

   
Answer Softphone call Ctrl+Alt+A  
Ctrl+Alt+Z  
Hang Up Ctrl+Alt+X  
Toggle on hold Ctrl+Alt+H  
Toggle recording / Save pending recording Ctrl+Alt+R  
Ctrl+Alt+E  

CONTACTS WIDGET SHORTCUTS

   
Focus on Search Field Ctrl+Alt+S  
Call Ctrl+Alt+O  
Ctrl+Alt+-  
Transfer Ctrl+Alt++  
Shift+Alt+O  
Consult with contact Shift+Alt+-  
Transfer to contact Shift+Alt++  
Open message window for contact Shift+Alt+N  
Open contact's Microsoft Teams conversation Shift+Alt+T  
     

 

 

Published

04/06/2020 - 16:08

Last updated

16/11/2023 - 10:29
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