Puzzel Delight

The advanced customer service package

Delight your customers and your team with advanced tools for your contact centre.

Combine voice handling with TWO other digital channels of your choice for an impressive omni-channel experience enhanced with automation features.

To know more, download our flyer here:

Package highlights

All the benefits included in Puzzel Engage plus

Convenient customer callback

Give customers a quick and easy way to make contact without having to wait in a queue

Create efficiency by leveraging automation

E-mail enquiries are automatically categorised and assigned to agents based on their skills

First-class reporting and analytics

Store call recordings for up to 6 months, giving managers more time to track performance and identify skills gaps


                                          Puzzel Delight (Voice + 2 Channels)
Omni-channel routing
360° view of all customer interactions
Voice advanced including standard features + silent monitoring, callback and recording
E-mail case management *Only applicable if e-mail is selected as a channel
Basic CRM integration
E-mail and SMS campaigns
Call Flow Tool
API access
Basic support
                                                   Add Ons
Extended hour support 24/7 support
Switchboard CRM Integration[Microsoft Dynamics/ Salesforce]
Survey Quality Assurance
AI Powered Knowledgebase Advanced Agent Assist
Single Sign On Dialler
Text-to-speech for IVR Audio Voice Transcriptions
Puzzel Digital Engagement Real Time Voice Interaction Analytics
Voice bot Puzzel WFM
6 months additional recording storage  


26/11/2020 - 10:24

Last updated

05/07/2022 - 20:48