The advanced customer service package
Delight your customers and your team with advanced tools for your contact centre.
Combine voice handling with TWO other digital channels of your choice for an impressive omni-channel experience enhanced with automation features.
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All the benefits included in Puzzel Engage plus
Convenient customer callback
Give customers a quick and easy way to make contact without having to wait in a queue
Create efficiency by leveraging automation
E-mail enquiries are automatically categorised and assigned to agents based on their skills
First-class reporting and analytics
Store call recordings for up to 6 months, giving managers more time to track performance and identify skills gaps