Puzzel Delight

The advanced customer service package

Delight your customers and your team with advanced tools for your contact centre.

Combine voice handling with TWO other digital channels of your choice for an impressive omni-channel experience enhanced with automation features.

To know more, download our flyer here:

Package highlights

All the benefits included in Puzzel Engage plus

Convenient customer callback

Give customers a quick and easy way to make contact without having to wait in a queue

Create efficiency by leveraging automation

E-mail enquiries are automatically categorised and assigned to agents based on their skills

First-class reporting and analytics

Store call recordings for up to 6 months, giving managers more time to track performance and identify skills gaps

 

                                                                                    Puzzel Delight (Voice + 2 Channels)
Omni-channel routing
360° view of all customer interactions
Voice advanced including standard features + silent monitoring, callback and recording
E-mail case management *Only applicable if e-mail is selected as a channel
Basic CRM integration
E-mail and SMS campaigns
AI Powered Knowledgebase
Advanced Agent Assist
Call Flow Tool
API access
Basic support
Quality Assurance
Text-to-speech
Puzzel Digital Engagement
Voice bot
Real Time Voice Interaction Analytics

Published

26/11/2020 - 10:24

Last updated

13/01/2022 - 10:04
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