The essential customer service package
Engage your customers and your team with the essential tools for your contact centre.
Combine voice handling with ONE other digital channel of your choice for a truly omni-channel experience supported with an array of must-have features.
To know more, download our flyer here:
High-quality voice communications
Provide agents and managers with everything they need to handle calls effectively, including softphone, IVR, call out, audio management.
Easily assign conversations based on experience, knowledge and capacity, ensuring customers get the right support every time.
Integrations and customisation
Customise your solution with basic CRM integration and access to Puzzel’s APIs.
First-class reporting and analytics
Quickly measure customer satisfaction, agent and team efficiency and maximise their return on investment.