Puzzel Inspire

The ultimate customer service package

Inspire your customers and your team with the ultimate tools for your contact centre.

Combine voice handling with all other digital channels for a standout omni-channel experience enhanced with AI for greater productivity, efficiency and quality control.

To know more, download our flyer here:

Package highlights

Combine voice handling with all other digital channels for a standout omnichannel experience enhanced with AI for greater productivity, efficiency and quality control.

Maximum recording storage

Store call recordings for up to 12 months, giving managers maximum time to track performance and identify skills gaps.

Omni-channel experiences

Connect with your customers anytime, anywhere, across voice, e-mail, web chat, social media, SMS and video.

Single customer view

Provide your agents with a single, unified view of all customer interactions across all channels.

Advanced Agent Assist

Guide agents through challenging interactions with automated suggestions based on the customer’s mood.

                                       Puzzel Inspire (Voice + all other channels)
Omni-channel routing
360° view of all customer interactions
Voice advanced including standard features + silent monitoring, callback and up to 12 months’ recording
E-mail case management
Basic CRM integration
E-mail and SMS campaigns
AI powered Knowledgebase
Advanced Agent Assist
Call Flow Tool
API access
Basic support
                                                                    Add ons
Extended hour support 24/7 support
Switchboard CRM Integration[Microsoft Dynamics/ Salesforce]
Survey Quality Assurance
Single Sign On Dialler
Text-to-speech for IVR Audio Raw Data
Puzzel Digital Engagement Real Time Voice Interaction Analytics
Voice bot AI powered Knowledgebase
Puzzel WFM Voice Transcriptions

Published

26/11/2020 - 10:24

Last updated

05/07/2022 - 20:49
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