Raw data detailed description
The Raw data detailed description has two main parts:
- General information and details about what data records that are generated for different call/email/chat scenarios.
- Technical set-up
- Call and agent detailed records
- A few words about statistics
- A technical part
- The database structure (data model, tables and fields)
- Functions and stored procedures
- Guideline for downloading
The intention of the Raw data detailed description is to give the customer a good understanding of what the data means so that the data can be used wisely and hopefully without causing misunderstandings and wrong conclusions.