Raw data detailed description

The Raw data detailed description has two main parts:

  1. General information and details about what data records that are generated for different call/email/chat scenarios
    • Introduction
    • Technical set-up
    • Call and agent detailed records
    • A few words about statistics
  2. A technical part
    • The database structure (data model, tables and fields) 
    • Functions and stored procedures
    • Guideline for downloading
It’s very important that part 1 (especially Call and agent detailed records) is read and understood before making queries and analysing the results.

The intention of the Raw data detailed description is to give the customer a good understanding of what the data means so that the data can be used wisely and hopefully without causing misunderstandings and wrong conclusions.


06/08/2020 - 14:06

Last updated

21/10/2020 - 10:10