At Puzzel, we are committed to empowering our customers with the most advanced and user-friendly self-service tools, designed to meet the evolving needs of modern, competitive contact centers. To support this mission, we have introduced the next generation of Puzzel Digital Journey Orchestration Products, which offer smarter, more efficient, and tailored solutions for your business.

As we transition to these innovative offerings, we will be retiring our current Digital Engagement services to ensure we focus our resources on delivering the best possible tools for your success.

Here are the key dates to note:

• End of Support: May 31, 2025

  After this date, Puzzel will no longer provide support for the current Digital Engagement Services.

• End of Life: August 31, 2025

  The product will be fully discontinued after this date.

For existing customers of Digital Engagement Services, we will be offering upgrades to our Puzzel Digital Journey Orchestration products. Please liaise with your Account Manager for more information.