Update : Thursday 16th December 2021 13:30 GMT Having done extensive testing, Puzzel is now confident that we have limited exposure to any attacks. Rest assured that Puzzel will implement any software patches that Verint provide over the coming days but we will continue to monitor the solution both manually and through our security tools.
A piece of information to our customers that has happened or about to happen.
Puzzel has decided to postpone the decommissioning of our Old Authentication Service until further notice. Customers will be notified of the new End of Life date in this article and also through an email alert. Puzzel is continually working to improve our software and services to stay abreast with the new technology and also best meet the needs of our customers.
Dear Customer, Your Verint Workforce Optimisation (WFO) solution hosted by Puzzel is being upgraded. The WFO V15.2 software update will provide you with greater data security and stability, as well as a suite of new features and improvements, including:
This change announcement is only relevant for customers or partners who have a custom integration via Puzzel's API using api.puzzel.com and who are using a whitelisted IP address in their outbound firewall rules. The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com.
Dear customer, We have an important update for you regarding our data centre migration initiative and the announcements made on the Puzzel Admin portal August 31st.
Puzzel conduct scheduled maintenance every second Tuesday. However some windows may be scheduled for alternative Tuesdays due to Bank Holidays. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement US Cloud.
As our product portfolio and solution architecture evolves and changes with the times, older products and services will have to be decommissioned for better alternatives.
The IP address associated with api.puzzel.com will soon change as part of ongoing efforts to improve the reliability of api.puzzel.com. These changes may necessitate customer-side updates to ensure uninterrupted service.
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