A piece of information to our customers that has happened or about to happen.

As part of our ongoing commitment to delivering the highest level of service, we are excited to inform you of an upcoming change to our maintenance schedule.
This announcement is relevant to the IT teams of partners and customers that have individually developed widgets and customisations within Puzzel. For example, integrated external or embedded content like e-Tasks, e-mails, or CRM Pops. 
Puzzel Traffic Invoices are changing!   We are introducing a new Puzzel Traffic Invoice format, so recipients can benefit from a simplified presentation of traffic and charges and a better overview of their account. 
Changes in Twitter’s new API commercial offering, effective from the 29th of April 2023, include the termination of premium subscriptions. This impacts Puzzel’s ability to support Twitter as a messaging channel for the Puzzel Contact Centre platform. As a result, we will be suspending support for Twitter, effective from the 29th of April, 2023. 
Update : Thursday 16th December 2021 13:30 GMT Having done extensive testing, Puzzel is now confident that we have limited exposure to any attacks. Rest assured that Puzzel will implement any software patches that Verint provide over the coming days but we will continue to monitor the solution both manually and through our security tools.
Puzzel has decided to postpone the decommissioning of our Old Authentication Service until further notice. Customers will be notified of the new End of Life date in this article and also through an email alert. Puzzel is continually working to improve our software and services to stay abreast with the new technology and also best meet the needs of our customers.
Dear Customer, Your Verint Workforce Optimisation (WFO) solution hosted by Puzzel is being upgraded. The WFO V15.2 software update will provide you with greater data security and stability, as well as a suite of new features and improvements, including:
This change announcement is only relevant for customers or partners who have a custom integration via Puzzel's API using and who are using a whitelisted IP address in their outbound firewall rules. The IP address associated with will soon change as part of ongoing efforts to improve the reliability of
The IP address associated with will soon change as part of ongoing efforts to improve the reliability of These changes may necessitate customer-side updates to ensure uninterrupted service.