Puzzel is dedicated to continuously improving our platform, and we know that customer feedback is pivotal to driving customer experience strategies.
Announcements
A piece of information to our customers that has happened or about to happen.
For users performing lookups from their webpage towards
Puzzel is announcing we will not longer support Connect Desktop Client, effective October 8th, 2024.
In February 2024, we informed you about a temporary transition to a weekly maintenance schedule. After observing the benefits of a more frequent maintenance schedule, we've decided to continue with our weekly maintenance schedule on a permanent basis starting from August.
As part of our ongoing commitment to delivering the highest level of service, we are excited to inform you of an upcoming change to our maintenance schedule.
This announcement is relevant to the IT teams of partners and customers that have individually developed widgets and customisations within Puzzel. For example, integrated external or embedded content like e-Tasks, e-mails, or CRM Pops.
Puzzel Traffic Invoices are changing!
We are introducing a new Puzzel Traffic Invoice format, so recipients can benefit from a simplified presentation of traffic and charges and a better overview of their account.
Changes in Twitter’s new API commercial offering, effective from the 29th of April 2023, include the termination of premium subscriptions. This impacts Puzzel’s ability to support Twitter as a messaging channel for the Puzzel Contact Centre platform.
As a result, we will be suspending support for Twitter, effective from the 29th of April, 2023.
Update : Thursday 16th December 2021 13:30 GMT
Having done extensive testing, Puzzel is now confident that we have limited exposure to any attacks. Rest assured that Puzzel will implement any software patches that Verint provide over the coming days but we will continue to monitor the solution both manually and through our security tools.
Puzzel has decided to postpone the decommissioning of our Old Authentication Service until further notice. Customers will be notified of the new End of Life date in this article and also through an email alert.
Puzzel is continually working to improve our software and services to stay abreast with the new technology and also best meet the needs of our customers.