Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it. 

Puzzel Sales Intelligence

Start page

• Changes in 'My outcomes' component
  • The week period is changing from the current week to the rolling week (since 7 days ago)
  • The month period is changing from the current month to the rolling month (since 1 month ago)

• Fixed an issue with the project filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page when logging in.
• Fixed an issue with missing project and customer names when having more than 500 open events in 'My Calendar'

Dialler and Telephony

• Improvements to 'Forced preview'
  • Improved user interface including new progress bar to see call progress. 
  • Changes in Forced Preview logicinclude: if call routing (on customer answer) fails for any reason, the customer card is displayed, and the decision on what to do is left to the agent.

• Resolved a bug related to personal numbers. When deleting a personal number in the user admin service, the number was not immediately removed from use in the dialler.
• UI improvements made to the list of possible inbound customers, visible at the top of the customer card on inbound calls.
• Fixed a filter bug in the personal inbound calls list in the agent start page.

CRM

• Default sorting order on CRM events has been updated, with the latest event now at the top.
• Resolved an issue with filtering on CRM status in the customer distribution service.
• Improved performance for the scoreboard and filter view, addressing poor performance in some configurations.

E-signing/Scrive

• Trimmed and cleaned invalid characters in phone numbers and email addresses used in the Scrive component to eliminate failed Scrive requests.

General

• UI refinements in telephony panel.
• Language fixes in agent start page.