These release notes cover the set of patch releases (2025.1.1–2025.1.6) deployed to the AI Hub throughout March.
BotStudio
New Features
Improved Error Handling in Demo Panel
The demo panel now displays multiple errors in a clearer and more user-friendly format to help with faster debugging and test validation.
Freshdesk Feedback Integration
You can now view and manage Freshdesk reply feedback directly within BotStudio, making the support and training workflow more seamless.
Login Detection in PCC Chat
BotStudio can now detect user logins during dialogs with PCC Chat.
Domain Tools for Bot Builders
Advanced users can now perform DNS resolution and WHOIS lookups directly from BotStudio for use in technical workflows and advanced bot actions.
Puzzel Pause State Reflected in Metrics
If an agent in Puzzel is marked as "pause", this state is now reflected in the metrics:
Agent Online Count
Is Department Online
This ensures a more accurate overview of agent availability in dashboards and analytics.
Improvements
Better Filtering of Common Nodes
When adding nodes to workflows, commonly used nodes are now filtered as you type, making them faster to locate.
Clearer Node Status
Deactivated nodes are now visually distinguishable by color from active nodes, helping avoid mistakes during bot building and review.
Subflow Configuration Page Editing
It’s now possible to make edits directly in subflow configuration pages, streamlining maintenance of larger bot structures.
Bug Fixes
Fixed an issue with the SupChat importer using the wrong URL.
Resolved a bug where navigating away from the anonymization page and returning caused errors.
Fixed visual glitches in the training page related to node labeling.
Resolved issues with botscript used in response activities.
Improved training behavior for smaller datasets.
Fixed errors in conversation log rendering.
Fixed saving of GenAI tests from the demo panel.
Resolved issues with setLanguage in GenAI Actions.
Corrected test path generation in GenAI test flows.
Fixed configuration mismatches between Smart Node and Demo Panel.
Fixed syncing of feedback from Freshdesk.
Resolved bugs on the AI Health page when submitting feedback.
Fixed input disabling in multiple choice nodes.
Now possible to remove fallback nodes in smart/multiple choice settings.
Fixed an issue with the NLU version paginator resetting.
Corrected email bot rendering errors with complex email content.
Fixed a connector issue to SupSearch in BotStudio.
SupSearch suggestions are now correctly filtered.
Improved Freshdesk sync behavior with delayed tickets.
Fixed issue with unconfigured Puzzel queues causing errors.
Email bot now correctly reads full email content, even with unusual patterns.
SupSearch
New Features
SupGPT Enhancements for Analytics
SupGPT has been improved to provide more accurate and insightful analytics for knowledge and search-based interactions.
Freshdesk as a New Data Source
Freshdesk has been added as a supported data source
Support for New Puzzel Knowledge Base
SupSearch now supports importing and indexing data from the new Puzzel Knowledge Base.
Improved Webscraper Capabilities
Header variables can now be included in CallAPI actions.
Control flow handling in webscraper now gracefully manages soft exceptions.
Keyword Search Optimization
Refinements to keyword-based search logic improve result accuracy and relevance for end-users.
Support for Sorted Arrays in Botscript
Botscript now supports sorted arrays, allowing more advanced sorting logic in custom scripts.
Adjusted SupGPT Context Limits
The context limit for SupGPT has been updated to ensure more consistent and reliable answers during long interactions.
Bug Fixes
Resolved a bug where questions were auto-generated for certain data sources unexpectedly.
Fixed a character encoding issue affecting Puzzel article imports.
Resolved rate limiting issues during GenAI-powered statistics generation.
Restored access to the Training page for regular users.
Fixed an issue where last visit logging showed false results for failed sitemap pages.
Resolved bugs in the Sharepoint import process.