Smarter, Faster, and More Impactful Conversations
At Puzzel, we're committed to empowering customer service teams with cutting-edge tools that elevate each customer interaction.
As part of this commitment, we’re excited to unveil the new Puzzel Chat — a step forward in conversational technology that delivers smarter automation, enhanced agent efficiency, and deeply personalized experiences at scale.
To support this innovation, we will be retiring all versions of the old Puzzel Chat product by mid next year. This strategic shift allows us to focus entirely on equipping out customers with our future-ready chat solution.
Key Dates
End of Support: 19 December 2025
No further updates, maintenance, or assistance will be provided for legacy chat systems after this date.
End of Life: 30 June 2026
The old Puzzel Chat platform will be fully decommissioned.
Why Upgrade?
Enhance your customers’ experiences and upgrade today. Here’s what you’ll gain with the new Puzzel chat functionality:
Next-Level Usability: A redesigned interface built for speed, simplicity, and smarter workflows.
Superior Performance: Faster load times, more stable sessions, and improved resilience.
Next level Rules engine: A sophisticated, fully configurable system that evaluates ordered rules—each composed of one or more condition‑sets, allowing you to orchestrate dynamic visitor journeys based on context like time of day, user actions, and agent availability.
Transition Support & Next Steps
If you're using a legacy version of Puzzel Chat, we offer a smooth, supported upgrade path to the new platform, this will be free of any charge. We have resources dedicated to this project to minimizes disruption and maximizes value.
Contact Project Manger lars.flemen@puzzel.com today to begin your transition.
Unsure Which Version You're Using?
If your pre-chat panel looks like Image A or Image B, you're currently on a legacy version and should upgrade.
If it resembles Image C, congratulations — you're already on the new Puzzel Chat and can disregard this notice.
For help identifying your version, reach out to Puzzel Support.
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| Image A | Image B | Image C |
