Release Notes Puzzel Case Management August 6th 2025

Channel Metadata API Endpoints

New RESTful API endpoints provide comprehensive access to channel configuration and metadata:

  • /api/v1/channels/emails - Email channel settings and configuration
  • /api/v1/channels/apis - API channel metadata and authentication details
  • /api/v1/channels/sms - SMS channel configuration and settings

Features:

  • Search and pagination support across all endpoints
  • Detailed channel configuration information

These endpoints enable better integration capabilities and programmatic channel oversight.

Template API Endpoints

New RESTful API endpoints to allow Template oversight:

  • /api/v1/templates - Retrieves a list of templates along with their associated metadata

Enhanced Integration Error Tracking

Improved error monitoring for Microsoft Outlook and Webhook integrations (under Activity - Integration Exceptions). The Integration Exception Logs page now include timestamps and default ordering by creation date, making it easier to track and troubleshoot Microsoft Graph integration and webhook delivery issues.

Microsoft Graph Integration Improvements

Microsoft Graph email integration now fully supports multiple subscriptions

Bug Fixes and System Enhancements

Improved Navigation:

  • Enhanced category dropdown accessibility with tab-to-open functionality
  • Better keyboard navigation support
  • Improved search field focus management

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