Productivity Lists

We're excited to introduce Productivity Lists - a powerful new feature that streamlines your filtering and automation workflows by centralising commonly used data sets.

What are Productivity Lists?

Productivity Lists allow you to create and manage reusable collections of data that can be referenced across multiple filters and automation rules. Instead of manually entering the same email addresses, keywords, or phone numbers repeatedly, you can now maintain centralised lists that automatically sync across all your workflows.

Available List Types:

• Email Lists: Centralise email addresses for consistent filtering and routing
• Keyword Lists: Build reusable keyword collections for content-based automation
• Phone Number Lists: Organize contact numbers for SMS and call management

Key Capabilities:

• Easy List Management: Create and maintain lists through a user-friendly web interface
• Smart Integration: Lists automatically appear as options in your existing filter conditions
• Team Collaboration: Role-based permissions ensure the right people can manage the right lists
• Bulk Operations: Add multiple entries efficiently through API integration
• Instant Search: Quickly find the lists you need with built-in search functionality

Enhanced Filtering with List Integration:

Your existing filter system now supports two new powerful operators:

• "Equals any item in list" - Perfect for exact matching against your curated lists
• "Contains any item from list" - Ideal for flexible content matching scenarios

These new operators work seamlessly with Email and API channel filters, supporting fields like sender addresses, message content, categories, and more.

Why This Matters:

• Save Time: Set up complex filters in seconds instead of minutes
• Reduce Errors: Eliminate typos and inconsistencies in filter conditions
• Stay Current: Update a list once and all related filters automatically reflect the changes
• Scale Efficiently: Perfect for organisations managing large volumes of contacts or keywords

Productivity Lists are available now.  Please reach out to Puzzel Support to have them enabled. 

Enhanced Easy Ticket Preview Mode

We've significantly improved the ticket preview experience with new viewing options and interactive controls that give agents better context when reviewing tickets.

New Preview Options:

Ticket previews now offer two distinct viewing modes:

• Original Message View: See the initial ticket content that started the conversation
• Latest Inbound View: Focus on the most recent customer communication

Interactive Experience:

• Real-time Switching: Agents can toggle between preview modes instantly without leaving the ticket list
• Smart Defaults: Administrators can set organisation preferences for which content appears first

• Intelligent Display: The system automatically shows toggle options only when both message types are available

   

Additional Improvements

Bug Fixes:

• This release addresses a bug where non English locales were unable to delete tags