Puzzel is committed to delivering modern, unified solutions that help our customers capture feedback seamlessly across every channel.

As part of this journey, we are retiring our legacy SMS Survey. SMS Survey will reach End of Life on December 31st, 2025.

With Customer Insight, you can:

• Design and launch surveys with a flexible, easy-to-use editor
• Collect feedback across channels, including SMS
• Access advanced analytics and insights in one place

For customers currently using SMS Survey, we will provide guidance on the migration process, timelines, and how to get started with Customer Insight.

If you have any questions, please get in touch with Puzzel Support, who will be happy to assist you.