The changes made in this release primarily affect Virtual Agents, but also enhance Agent Co-Pilot.
Key Highlights
Supsearch Simplified Setup and Configuration
Supsearch has been redesigned with a streamlined UI that makes it easier to configure data sources, extract articles, and connect them to AI search engines. This new experience reduces complexity, improves navigation, and ensures faster training times — directly improving knowledge retrieval for both Virtual Agents and Co-Pilot.
No-Code Web Scraper
A new AI-powered web scraper lets admins configure website scraping without deep technial knowledge. Through a simple guided interface, relevant content is automatically identified, making setup faster and more accessible to non-technical users.
Agentic Building Block (Beta)
The new Agentic Building Block in BotStudio encapsulates agent behavior into a single configurable component. It allows bots to make intelligent real-time decisions — from asking clarifying questions to handing over to a human — while maintaining compliance and control. This feature will be released initially to selected beta customers only.
Supsearch
Supsearch Simplified Setup and Configuration
New Features
Redesigned UI with a simplified setup flow: connect data sources → extract articles → configure AI Search engines.
Unified and intuitive experience for managing both content and search engines.
Improvements
Search engines are now available to use within a very short time frame after adding the first data source — no separate “deployment” step is required.
Refreshed design for improved navigation and workflow clarity.
Fully backward compatible with all existing Supsearch configurations.
No-Code Web Scraper
- A new guided tool that enables website scraping without coding.
AI automatically identifies relevant pages for content extraction.
Benefits
Reduced setup time for new scrapers.
Broader accessibility: empowers admins without technical backgrounds to manage scrapers independently.
BotStudio
New Features
Agentic Building Block (Beta):
Encapsulates agentic decision-making in a single block in BotStudio.
Dynamically decides whether to:
Search knowledge for answers
Ask clarifying follow-up questions
Continue the natural conversation without unnecessary queries
Trigger human handover
Branch into predefined static flows
Configurable exception handling ensures sensitive or regulated cases always follow fixed paths.
Built-in AI guardrails keep responses safe, accurate, and on-brand.
Why it matters
Simplicity for builders: Agent behaviour is now handled in a single block, reducing setup effort.
Autonomy with control: LLM adapts in real time while respecting boundaries you define.
Smarter conversations: Customers get smoother, more natural multi-turn interactions.
Seamless escalation: Bots trigger the right flows or handover when needed.
Important Note
The Agentic Building Block will initially be available only to a limited set of beta customers. Broader rollout will follow in future releases.
Final Notes
The Puzzel Virtual Agent October 2025 release introduces a redesigned Supsearch, a powerful no-code web scraper, and a first look at our next-generation Agentic Building Block. Together, these enhancements simplify knowledge setup, make content management more accessible, and pave the way for more intelligent and natural customer conversations.
As always, we appreciate your feedback and look forward to building on these innovations in upcoming releases. For further details, please reach out to your Customer Success Manager.