Release Notes Puzzel Case Management November 27th 2025

New Features

Enhanced Email Citations

We've improved the email forwarding and reply functionality to include more comprehensive information about quoted messages, making it easier to track email conversation history.

  • Forwarded and replied emails now display complete header information including sender, date, subject, recipients, and CC
  • Consistent formatting across all content types cited (emails, API messages, SMS, social media)
  • Better formatted citations for improved readability

Bug Fixes

Sequential Rule Processing Stability

Fixed a critical issue where automated rule processing could fail if a rule group was disabled while processing was in progress.

  • Improved error handling for rule group processing
  • System now gracefully handles rule groups that are disabled mid-flight
  • Prevents incomplete rule execution and processing errors
  • Enhanced logging for better troubleshooting

Rule Validation for Productivity Lists

Fixed an issue where rules using Productivity Lists with invalid patterns could be saved, causing them to fail when executed. The system now validates patterns before saving and provides clear error messages to help you correct any issues.

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