Highlights of this Release

This release introduces a redesigned Matching section in BotStudio along with a new Feature Overview that guides users through newly-added capabilities. These updates enhance usability, clarity, and onboarding for both new and experienced bot-builders.

Matching Section Makeover

The Matching section in BotStudio has been redesigned to provide a cleaner, more intuitive experience. The updated design offers clearer logic and greater flexibility when defining how conversations should route between nodes.

What’s New

• A cleaner, modernized interface for building and reviewing matching logic.
• A unified logic flow allowing you to combine various types of matching methods:
  • Requirement: Custom logic conditions (written in BotScript) checking context, visitor data or state.
  • Keyword: Exact phrase or keyword matches (case-insensitive) that trigger a node with 100% confidence.
  • Examples (AI Matching): Provide example sentences so the bot can detect variations of what the visitor might say.
  • Classifier (AI Matching): Use a trained AI intent-classifier to detect a specific intent label and trigger the node.
• Clear execution order: The system checks in this fixed order — Requirement → Keyword → Examples → Classifier.
• Improved consistency between manual (Requirement/Keyword) and AI-driven (Examples/Classifier) matching, making configuration more predictable and easier to maintain.

Why This Matters

• It’s easier to build accurate routing: you can now express sophisticated logic (e.g., only match if context X and visitor says Y) in a clearer way.
• Less complexity when maintaining flows—clearer rules, fixed evaluation order, and combined logic reduce ambiguity.
• Better precision: The AI-matching options (Examples/Classifier) offer flexible and scalable ways to detect user intent beyond static keywords.
   

Learn more:
A detailed user-guide on how matching works can be found here:
https://help.puzzel.com/product-documents/user-guide/puzzel-virtual-agents/botstudio/conversation-flow/node-matching

Feature Overview in BotStudio

To support users as Virtual Agents continues to expand, a new Feature Overview has been added. It provides an in-product walkthrough of the major enhancements included in each release.

How It Works

• The Feature Overview automatically launches the first time you access BotStudio after the update.
• It highlights the latest enhancements and explains how to use them.
• Once closed, you may reopen it at any time from the Help icon in the top navigation bar or from bottom right corner of the dashboard view in Bot Studio.

• It is designed to support both new users and experienced builders who want a quick summary of what’s new.