Improvements

Pre-defined Team Reassignment Support in Bulk Updates

Bulk ticket updates now respect the "Can re-assign to pre-defined teams" permission, bringing feature parity with individual ticket updates.

• Feature Support: When bulk updating tickets from the same team, users with the "Can re-assign to pre-defined teams" permission now see their team's configured reassignable teams in the dropdown.
• Consistent Behaviour: This matches the existing behaviour for single ticket updates, ensuring team reassignment permissions work consistently across the application.

Updated Cross-Team Bulk Update Behaviour

The logic for bulk updating tickets from different teams has been simplified and clarified.

• Previous Behaviour: Cross-team bulk updates were allowed if all selected tickets' teams had matching team role permissions, and restricted otherwise.
• New Behaviour: Cross-team bulk updates now require the "Can reassign any ticket" system role. When selecting tickets from different teams without this system role, the team dropdown is disabled with the message: "(the tickets are assigned to differing teams)".
• Same Team Updates: Bulk updates for tickets from the same team continue to work based on your team role permissions.