Highlights of This Release

This release focuses on improving diagnostics, reliability, and troubleshooting across BotStudio and SupSearch, along with important fixes to agentic behavior and error handling.

The update introduces clearer error messages, better handling of edge cases, and ensures that Virtual Agents behave more consistently with configured settings.

BotStudio

Several improvements have been made to enhance debugging, testing, and the overall development experience in BotStudio.

What’s New

• Improved error messaging for manual “generate reply” diagnostics

• The Demo Panel now supports the “Send Email” action

How It Works

When using the manual “generate reply” feature, error messages are now more descriptive, making it easier to understand why a response generation failed.

In addition, the Demo Panel now correctly supports the Send Email chat action. Previously, this action could appear as unsupported during testing, but it is now fully functional within the Demo Panel.

SupSearch

Enhancements to SupSearch improve transparency and usability when working with scrapers and article management.

What’s New

• Improved error messaging when a scraper is blocked

• Fixed visibility of the Replaced Articles panel

How It Works

When a SupSearch scraper is blocked, the error message now includes the IP address, making it easier to diagnose firewall or access-related issues.

Additionally, the Replaced Articles panel now displays correctly, ensuring that users can reliably view and manage replaced content.

Bug Fixes

This release includes several fixes to improve stability, consistency, and adherence to configuration settings.

Agentic Replies & Links

• Fixed an issue where article links and citations were included in agentic replies, even when “show article links” was disabled.

• Agentic responses now fully respect both configuration settings and prompt instructions.

• Fixed an issue where the agentic node continued to include SupSearch links, even when links were explicitly turned off.

Bot Stability & Error Handling

• Bots entering an infinite loop now display a clear and actionable error message instead of a generic one.

• Improved handling of “context too long” errors:

  • No longer results in misleading “closed session” warnings

  • Prevents related key errors

  • Errors are now handled gracefully and transparently