This article provides an overview of changes and additional features planned for a release on 17 March 2025.
The changes made in this release concern Puzzel Contact Centre.
These release notes are preliminary and features in this document are merely planned features for the release, which is still in the process of being tested thoroughly. Puzzel reserves the right to postpone the launch of any feature described in this article.
Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.
Contact Centre
Admin Portal
Improvements and minor bug fixes
- Fixed an issue in Archive's Event list tab, where the events sometime showed start time 1 hour earlier than the start time for the call itself.
- If you changed name on a User group and this user group had a resource filter assigned, this sometimes caused the resource filter to not work properly for this user group. This bug is fixed.
- Other minor fixes
Chat
Improvements and minor bug fixes
- Fixed an issue where URLs where scrubbed as part of sensitive data
- Fixed issues related to error messages
- Other minor fixes