This article provides an overview of changes and additional features planned for a release on January 21st and 22nd, 2025. 

The changes made in this release concern Puzzel Contact Centre and Puzzel Workforce Management. 

These release notes are preliminary and features in this document are merely planned features for the release, which is still in the process of being tested thoroughly. Puzzel reserves the right to postpone the launch of any feature described in this article. 

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.

Puzzel Workforce Management

• PWFM Puzzel ID - Support for UK1 Platform Area
• Capacity expansion of  Statistics Recalculation
• Scheduling performance improvements
• PWFM Puzzel Id - Organisation Settings option not present until page refresh
• PWFM Puzzel ID - Access token refresh not working on schedule day page
• Filtering in forecast stats widget only searches 1st 20 campaigns
• Forecast Stats Widget gives 404 error when no campaign is selected
• Adherence (preview)  – Agents still shown out of adherence when there is a mapping to say they should be treated as adhering
• Scheduling multiple weeks with no forecast instances - only 1 auto forecast is created
• 2 shift swaps result in an agent with 2 shifts on the same day.  On a shift swap request approval, we will now decline any other requests involving any of the swapped shifts (or days off)