This article provides an overview of changes and additional features planned for a release on January 7th, 2025. 

The changes made in this release concern Puzzel Contact Centre. 

These release notes are preliminary and features in this document are merely planned features for the release, which is still in the process of being tested thoroughly. Puzzel reserves the right to postpone the launch of any feature described in this article. 

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.

Puzzel Contact Centre

Admin Portal

Minor bugfixes

• In Archive, if "Require reason..." was configured with listbox options, the challenge with seeing a chat log is fixed
• In Archive, if the user had access to "Send link to internal/external users" but no access to Download or Delete content, the bug related to selecting a call recording and sending a link is fixed
• On page Services - Service variables, a user that did not have access to page Users - Products lost access to Service variables in the previous release. This bug is fixed