Preliminary Release Notes, June 24th 2025

This article provides an overview of changes and additional features planned for a release on the evening of June 24th, 2025.

The changes made in this release concern Puzzel Contact Centre & Workforce Management.

These release notes are preliminary and features in this document are merely planned features for the release, which is still in the process of being tested thoroughly. Puzzel reserves the right to postpone the launch of any feature described in this article.

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.

 

Puzzel Contact Centre

Agent Application user interface refresh

The Agent Application User interface has been refreshed with an updated colour scheme and typography to align with Puzzel’s new branding. This re-skin ensures a more cohesive and modern visual experience across the platform, enhancing consistency while maintaining familiar functionality. Users will notice a refreshed look that reflects Puzzel’s evolving brand identity without impacting existing workflows.

Example screenshot:

Admin Portal

  • Report subscription improvements
    • From now on you can select if we should Include totals or not in your Report subscription given that you have selected NEW xlsx format.
    • From now on we will use the Report subscription owner's Resource filter (if any) when we generate reports to send out by email
  • In Time modules, the 3 UK (floating) Bank holidays are now available, so that you can use these instead of adding the specific dates in your Time modules if you have a special opening hour or are closed on these days.
  • In Archive's Secure recording share, the admin user that shares a recording can now choose to tick "Allow recipient to download"
  • Enquiry Registration in different time zones improvement. If you have calls/agents in countries in different time zones, then for some calls shown in Archive and Raw data, the Enquiry Registration record had wrong timestamp. This is now fixed.  

Workforce Management

  • Shift Hours report updated to use the new agent filtering
  • Old Adherence Now! widget retired (please replace these with the new Adherence Now! widget)
  • Incorrect logout processing if a new logout event is received much later than some other activities
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