Puzzel Ticketing - Release Notes March 16th 2021

The following updates will be made to Puzzel Ticketing on 16th March 2021. These are categorised as additional features, improvements to existing and bug fixes.

Additional Features

There are no new features introduced in this release.


There are no improvements included in this release.

Bug fixes

  • A fix has been applied to register an activity on the ticket timeline when there is an empty inbound SMS.
  • The issue where users are not allowed to unassign tickets when Return to Team functionality was disabled has been fixed. Users can now assign tickets to other members of the team and can also unassign to send it back to the team.
  • The following fixes have been applied to the Facebook API error in Private Messaging

    • The reply button will now be displayed if the ticket is past reply window time

    • You can add a note to inform the user about the Private Message ticket limitation

    • Messages using templates can now be sent as plain text

  • The issue with the Puzzel SMS inbound timestamp has been fixed to display the correct time.

  • The issue with the text translations of ticket status in reports has been fixed now.



18/03/2021 - 09:39

Last updated

08/07/2021 - 15:19