Puzzel Ticketing - Release Notes March 4th 2021

The following updates will be made to Puzzel Ticketing on 4th March 2021. These are categorised as additional features, improvements to existing and bug fixes.

Additional Features

There are no new features introduced in this release.


From this release onwards we are enabling attachments in all outgoing emails to be sent as downloadable links rather than an embedded document or image. This will allow users to send emails with attachments larger than 10mb in size.

Any previous emails with attachments that are included in response to a ticket, will now be incorporated as downloadable links.

Bug fixes

  • The issue with overlapping text in the PDF export has been resolved.
  • The issue with disappearance of the content containing special character in notes has been fixed now.


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