The following updates will be made to Puzzel Ticketing on 23th October 2020. These are categorised as additional features, improvements to existing and bug fixes.
There are no additional features in this release.
Date Format Localization
Make the date format configurable to reflect the accurate date format given a specific locale.
Task SLA reporting
Added the ability to report on Task SLA (should record similar to the ticket resolve stats):
- Completion SLA %
- Avg. Completion Time
- Max Completion Time
- New Tasks
- Fixed missing translation relating to "On Hold" status
- Unable to send SMS Campaign from Puzzel SMS Channel using Short SMS number
- Make sure the SMS campaign works as expected using Puzzel SMS channel having a Short SMS number