Puzzel WFM - Release Notes December 15th 2020

The following updates were made to Puzzel WFM on 15th of December 2020. These are categorised as additional features, improvements to existing and bug fixes.

Additional Features

Planner Portal features

Schedule Lock

When editing the schedule, this feature allows the user to lock it to prevent other resource planners from making changes. The lock is active for one hour and will automatically unlock itself after the time has elapsed. 

If another user attempts a change to a locked schedule, they will be prompted with a message stating that the schedule is locked as below and they could reach out to the contact if they require access before the time.


There are no feature improvements included in this release.

Bug Fixes

  •  Prevent reactivation of agent that was end-dated if the new end date was still in the past.
  •  Include extra weeks when loading schedule to account for time zone shifts
  •  Added batching when loading breaks as large campaigns can result in too many SQL query parameters


26/03/2021 - 13:00

Last updated

08/07/2021 - 15:19