The following updates will be made to Puzzel WFM on 23rd of March 2021. These are categorised as additional features, improvements to existing and bug fixes.
Planner Portal Features
Payroll Report / Unsocial Time
With today’s flexible working patterns, it is essential that HR systems are able to collect the correct data with regards to the standard hours that agents work, it is even more important to compensate agents for working above and beyond. In order to make sure that our planners are able to track this data and export it to their HR platform, Puzzel WFM is introducing “Unsocial Time” reporting, with Overtime reporting to follow soon.
Using this feature admins will be able to create a Unsocial Time profile and add payroll rules to the system.
A report can than be generated which automatically calculates the time agents have worked in unsocial hours.
There are no feature improvements included in this release.
There are no bug fixes included in this release.