This article provides an overview of changes made on December 10th 2024. 

The changes made in this release concern Puzzel Contact Centre.

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it. 

Agent Application

Added search support against additional fields for Telenor customers

• Agents can now search and see results against the fields "title", "keywords", and "office”; needs Admin configuration
• Agents can see richer search results with columns from Telenor OneX available in search result list
• Agents can now select a contact in the search result to show all contact attributes

Improvements to the Jabra headset integration

• Physical call controls of Jabra headsets are now supported in more situations in the Agent Application

Bugfixes

• Multilevel enquiry registration - Performance issues fixed
• When more than one notifications are shown, clicking a link will now close the latest notification
• Fixes for the Agent application - Chat offer screen was previously not visible in certain cases
• Fix for external contacts in search result

PCC Admin Portal

Improvements
 

- If you have turned on Require Reason for playback/deletion/download (done on Page Users - Products under Recording), an agent that now clicks on a Chat tab in Archive needs to give a reason before the chat log is shown.
- Other minor improvements and fixes