Release Notes, January 21st/22nd, 2025

This article provides an overview of changes and additional features planned for a release on January 21st and 22nd, 2025. 

The changes made in this release concern Puzzel Contact Centre and Puzzel Workforce Management. 

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.

Puzzel Workforce Management

  • PWFM Puzzel ID - Support for UK1 Platform Area
  • Capacity expansion of  Statistics Recalculation
  • Scheduling performance improvements
  • PWFM Puzzel Id - Organisation Settings option not present until page refresh
  • PWFM Puzzel ID - Access token refresh not working on schedule day page
  • Filtering in forecast stats widget only searches 1st 20 campaigns
  • Forecast Stats Widget gives 404 error when no campaign is selected
  • Adherence (preview)  – Agents still shown out of adherence when there is a mapping to say they should be treated as adhering
  • Scheduling multiple weeks with no forecast instances - only 1 auto forecast is created
  • 2 shift swaps result in an agent with 2 shifts on the same day.  On a shift swap request approval, we will now decline any other requests involving any of the swapped shifts (or days off)

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