This article provides an overview of changes and additional features planned for a release on January 7th, 2025. 

The changes made in this release concern Puzzel Contact Centre. 

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it.

Puzzel Contact Centre

Admin Portal

Minor bugfixes

• In Archive, if "Require reason..." was configured with listbox options, the challenge with seeing a chat log is fixed
• In Archive, if the user had access to "Send link to internal/external users" but no access to Download or Delete content, the bug related to selecting a call recording and sending a link is fixed
• On page Services - Service variables, a user that did not have access to page Users - Products lost access to Service variables in the previous release. This bug is fixed