This article provides an overview of changes and additional features included in the July 5th 2022 release. The changes made in this release mainly concern Puzzel Case Management (Puzzel Ticketing).
Puzzel Case Management
We are happy to announce the arrival of the Puzzel Case Management API. The API has endpoints for Ticket Create (This API endpoint allows the creation of a ticket), Ticket List (This API endpoint allows client to list all available tickets or search for specific tickets), Ticket Show (This API endpoint allows client to retrieve information about a specific ticket through its reference number) and Ticket Update (This API endpoint allows a ticket to be updated).
Jira Integration Update
Implementation of markdown language will improve the appearance and formatting of notes posted from Puzzel Case Management into Jira comments.
Event Rules Update
It is now possible to create an event rule with the action of applying a Form and Form Fields to a ticket. The action of adding a Form to a ticket will only be allowed if the tickets current assigned team has permission to access the Form that the rule is attempting to apply.
As a security update, we will no longer permit the uploading of file attachments with the following file extensions:
.ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .der, .exe, .fxp, .gadget, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lib, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msh, .msh1, .msh2, .mshxml, .msh1xml, .msh2xml, .msi, .msp, .mst, .ops, .pcd, .pif, .plg, .prf, .prg, .reg, .scf, .scr, .sct, .shb, .shs, .sys, .ps1, .ps1xml, .ps2, .ps2xml, .psc1, .psc2, .tmp, .url, .vb, .vbe, .vbs, .vps, .vsmacros, .vss, .vst, .vsw, .vxd, .ws, .wsc, .wsf, .wsh, .xnk, .phtml, .php3, .php4, .php5, phps, php
- Resolved an issue with report builder failing when sorting by breakdown.
- Resolved an issue when resuming a paused recurring report in the report builder.