Release Notes - July 5th 2022

This article provides an overview of changes and additional features included in the July 5th 2022 release. The changes made in this release mainly concern Puzzel Case Management (Puzzel Ticketing).

Puzzel Case Management


We are happy to announce the arrival of the Puzzel Case Management API.  The API has endpoints for Ticket Create (This API endpoint allows the creation of a ticket), Ticket List (This API endpoint allows client to list all available tickets or search for specific tickets), Ticket Show (This API endpoint allows client to retrieve information about a specific ticket through its reference number) and Ticket Update (This API endpoint allows a ticket to be updated).

To enable the Puzzel Case Management API on your account, please raise a ticket with our support team and ask them to enable the Puzzel Case Management API.  Once the feature is enabled on your account, you will be able to access the API documentation by clicking on Help -> API Documentation from within the Puzzel Case Management application.

Jira Integration Update

Implementation of markdown language will improve the appearance and formatting of notes posted from Puzzel Case Management into Jira comments.

Event Rules Update

It is now possible to create an event rule with the action of applying a Form and Form Fields to a ticket.  The action of adding a Form to a ticket will only be allowed if the tickets current assigned team has permission to access the Form that the rule is attempting to apply. 

This feature will only show if you have Form / Form Fields activated on your account.  For more information about Form / Form Fields, click here.  To activate Form / Form Fields on your account, please raise a case with our support team.

Security Update

As a security update, we will no longer permit the uploading of file attachments with the following file extensions: 

.ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .der, .exe, .fxp, .gadget, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lib, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msh, .msh1, .msh2, .mshxml, .msh1xml, .msh2xml, .msi, .msp, .mst, .ops, .pcd, .pif, .plg, .prf, .prg, .reg, .scf, .scr, .sct, .shb, .shs, .sys, .ps1, .ps1xml, .ps2, .ps2xml, .psc1, .psc2, .tmp, .url, .vb, .vbe, .vbs, .vps, .vsmacros, .vss, .vst, .vsw, .vxd, .ws, .wsc, .wsf, .wsh, .xnk, .phtml, .php3, .php4, .php5, phps, php

Bug Fixes

  • Resolved an issue with report builder failing when sorting by breakdown.
  • Resolved an issue when resuming a paused recurring report in the report builder.


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