Release Notes March 17th 2022

This article provides an overview of changes and additional features included in the March 17th release. The changes made in this release mainly concern the Puzzel Workforce Management.

Workforce Management

Schedule Locking while a Schedule Engine Job is Running

In this release we have extended Schedule locking to schedule jobs. You will now,

  • not be able to lock or edit a campaign week’s schedule while a schedule job is running for that campaign week
  • not be able to start a schedule job for a campaign week that is already locked
  • not be able to recalculate statistics for a campaign week that has a schedule job running
When multiple requests to recalculate statistics for the same campaign period are made, only the most recent job will continue to run.  Any other incomplete recalculate statistics jobs for that period will be cancelled.  The % complete of the cancelled recalculate statistics job(s) will switch to tracking the newer job & the statistics will be updated at the end of that job.

Bug fixes & Improvements

  • Agents can create multiple holiday requests
  • Unable to select some campaigns on the schedule screen
  • Locked week in schedule screen cannot be unlocked
  • Report data doesn't line up with column headers
  • Update button missing on agent details page when changing start/end date
  • Schedule Overview crashes when an agent’s campaign assignment ends on Monday of that week
  • Campaign can be created with only spaces for campaign name
  • Deleting team leaders will now give a message to say which agent cannot be deleted & which team they are the leader of
  • Outstanding Shift Swap Requests should not prevent an Agent being deleted
  • Error during activity creation in a shift week
  • Notes not shown in holiday requests for next year
  • Before/After toggle label during adding overtime not correctly aligned


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