Bug Fixes

Notification System Capacity Increase

Resolved a critical issue where the notification system was approaching capacity limits. The system has been upgraded to support exponentially more notifications, ensuring uninterrupted service.

• Increased notification capacity from 2.1 billion to 9.2 quintillion

Webhook Reliability Improvement

Fixed a race condition affecting customers with fast-responding external systems, particularly noticeable with API-based integrations. Webhook callbacks will now complete successfully even when external systems respond within milliseconds.

• Eliminated 422 errors caused by rapid webhook responses
• Improved reliability for API response message flows

User Role Display

Fixed an issue where the user management interface showed the logged in user's role instead of the displayed user's role, making it difficult to identify user permissions.

• User management now correctly displays each user's RBAC role
• Improved user permission visibility for administrators

Rule Activity Logging

The activity log now properly records when rules are automatically disabled due to channel deletions, improving audit trail completeness.

• Enhanced audit trail for automated rule changes
• Better visibility into system-triggered rule modifications

PDF Attachment Handling

Improved PDF file detection to ensure attachments are correctly identified and display properly in browsers.

• Enhanced MIME type detection for PDF files
• Better browser integration for PDF previews

HTML to Plain Text Conversion

Improved HTML to plain text conversion across multiple areas of the application. Previously, HTML entities like   were appearing as literal text instead of being properly converted to spaces or removed, making content difficult to read.

areas such as: 

• Timeline PDF Exports - Ticket histories now export with clean, readable formatting
• Webhook Payloads - Plain text versions of ticket content sent via webhooks
• Placeholder Engine - Templates and placeholders using plain text content
• Signatures - User and channel signatures converted from HTML
• Search Indexing - Email content indexed in plain text format

PDF Font Rendering

Fixed a font subsetting issue that caused certain characters (particularly the letter 'g') to not display correctly when viewing exported PDFs in Adobe Acrobat Reader. Users would receive a warning message about characters potentially not appearing correctly.

• Improved font embedding in PDF generation to ensure compatibility across all PDF readers
• Eliminated Adobe Acrobat Reader warnings about missing characters
• All characters now render correctly in exported PDFs regardless of viewer application