New Features

Event Rules: Subject List Filtering

Event Rules now support Productivity List operators for the Subject field, enabling powerful list-based automation on ticket subjects.

• Use "is any of list" to match subjects exactly against a Productivity List
• Use "contains any of list" to match subjects containing keywords from a Productivity List

Webhooks: Continue to Next Rule on Error

A new option on webhooks allows rule processing to continue even when a webhook fails, preventing the ticket from being marked as error.

• Enable "Continue to next rule on error" on any webhook configuration
• When enabled, webhook failures are logged and the next rule in the sequence is executed
• Applies only to sequential rule processing; non-sequential rules are unaffected
• Disabled by default to preserve existing behaviour

Bug Fixes

Resolved Ticket View Flickering

Fixed an issue where the ticket view would flicker during widget initialisation, particularly when opening tickets from the ticket list.

• Improved stability of the widget communication layer
• Added loading indicators during ticket allocation
• Enhanced pre-allocation flow when opening tickets from the index view