New Feature: Read-Only Mode for New Ticket Rules and Event Rule Groups

We've introduced a new read-only mode to prevent accidental modifications to critical automation rules.

What's New:

Enhanced Safety Controls: A toggle button allows switching between read-only and edit modes, protecting business-critical automation rules from unintended changes.

Smart Default Behaviour: The system starts in read-only mode by default, requiring deliberate action to enable editing.

What's Included:

• Toggle Protection: Lock/unlock button in the toolbar for switching between view and edit modes 
• Hidden Destructive Actions: Delete and copy (Event Rules Only) buttons are hidden when in read-only mode; drag handles for reordering are also hidden 
• Disabled Interactions: Toggle switches for enabling/disabling rules are disabled
• Clear Visual Feedback: Tooltips and indicators show the current mode status 

Benefits:

Reduced Risk: Prevents accidental changes to automation rules that could disrupt ticket processing workflows.
Improved Confidence: Team members can safely browse automation rules without fear of making unintended modifications.
Better User Experience: Clear visual feedback makes it obvious when rules are protected versus editable

New Feature: Swagger UI Documentation

What's New:

API Documentation Link: The Help menu (Help -> API Documentation)  now links directly to the newly introduced API documentation powered by Swagger UI.
Interactive Reference: Easily browse, search, and test API endpoints with a modern, interactive interface.

What's Included:

Comprehensive Coverage: All available API endpoints are documented, including parameters, responses, and example requests.

Benefits:

Faster Integration: Developers and partners can quickly understand and integrate with your API.
Up-to-Date Reference: Documentation updates automatically with API changes, ensuring accuracy.