This article provides an overview of changes and additional features planned for a release on the evening of July 1st, 2025.

The changes made in this release concern Puzzel Contact Centre Agent.

Agent Application User status refresh

User status indicators have been enhanced with improved visual clarity, featuring a brighter green for online status, larger icon sizing for better accessibility, and distinctive iconography to help users quickly distinguish between different status states.

Example screenshot:

Agent Application Dark mode

Enhanced dark mode experience across Agent Application and Agent Assist with improved contrast and accessibility compliance.

Example screenshot: