Our Support Team never sleep, and you can report critical problems to us 24/7. Non-critical problems, changes and information request are mainly handled through normal working hours. Please find below our opening hours and contact points.
Opening Hours:
| Channel | Norway | Sweden | Denmark | UK | Bulgaria |
|---|---|---|---|---|---|
| Phone | 08:00–16:00 CET * | 08:00–17:00 CET * | 08:00–16:00 CET * | 09:00–17:00 GMT * | 09:00-17:30 EEST * |
| Web | 08:00–16:00 CET | 08:00–17:00 CET | 08:00–16:00 CET | 09:00–17:00 GMT | 09:00-17:30 EEST * |
| Chat | 08:00–16:00 CET | 08:00–17:00 CET | 08:00–16:00 CET | 09:00–17:00 GMT | 09:00-17:30 EEST * |
*) Critical Incidents outside normal working hours must be reported by telephone to notify the on duty engineer as well as through the web-channel.
Contact information:
Phone:
- Norway: +47 21 89 89 89
- Sweden: +46 (0)8 4000 4000
- Denmark: +45 70 80 70 80
- Finland: +358 942 722 108
- United Kingdom: +44 (0) 333 300 0066
- Bulgaria: +359 (0) 2 474 4545
- Other countries: +47 21 89 89 89
Web : https://help.puzzel.com
Chat : https://help.puzzel.com
Within normal working hours, Support processes all incoming cases consecutively. To report an incident by help.puzzel.com use the Submit a ticket button. If you report by phone or chat please have the following information avaliable:
- A brief summary of the event
- Company name, Customer ID, business address and contract number
- Name, telephone number and e-mail address on person reporting incident (contact)
- Name of service
- Detailed description of the event - symptoms that led to the incident
- When the incident occurred (date and time)
- Customer consequence of the event