Scheduled Maintenance Windows

Puzzel conduct scheduled maintenance every second Tuesday. However some windows may be scheduled for alternative Tuesdays due to Bank Holidays. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement US Cloud.

Maintenance Windows    
Puzzel Contact Center &
Puzzel Case Management 20:00 - 02:00 CET
Puzzel WFM 09:30 - 10:00 CET Puzzel Digital Engagement US Cloud 02:00 - 03:00 CET
11 & 25 January 2022 12 & 26 January 2022 12 & 26 January 2022
8 & 22 February 2022 9 & 23 February 2022 9 & 23 February 2022
8 & 22 March 2022 9 & 23 March 2022 9 & 23 March 2022
5 & 19 April 2022 6 & 20 April 2022 6 & 20 April 2022
3 & 17 & 31 May 2022 4 & 18 May 2022 4 & 18 May 2022
14 & 28 June 2022 1 & 15 & 29 June 2022 1 & 15 & 29 June 2022
12 & 26 July 2022 13 & 27 July 2022 13 & 27 July 2022
9 & 23 August 2022 10 & 24 August 2022 10 & 24 August 2022
6 & 20 September 2022 7 & 21 September 2022 7 & 21 September 2022
4 & 18 October 2022  5 & 19 October 2022 5 & 19 October 2022
1, 15 & 29 November 2022 2, 16 & 30 November 2022 2, 16 & 30 November 2022
13 December 2022 14 December 2022 14 December 2022

Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.

If you have any questions please do not hesitate to drop us a note.

Published

19/08/2020 - 10:52

Last updated

04/04/2022 - 10:59