Puzzel conduct scheduled maintenance every second Tuesday. However some windows may be scheduled for alternative Tuesdays due to Bank Holidays. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement.
Puzzel Contact Center,
|
Puzzel WFM 09:00 - 09:30 CET |
|---|---|
| 3 & 17 & 31 October 2023 | 4 & 18 October 2023 |
| 14 & 28 November 2023 | 1, 15 & 29 November 2023 |
| 12 December 2023 | 13 December 2023 |
| 9 & 23 January 2024 | 10 & 24 January 2024 |
| 6 & 20 February | 7 & 21 February |
| 5 & 19 March 2024 | 6 & 20 March 2024 |
| 2 & 16 & 30 April 2024 | 3 & 17 April 2024 |
| 14 & 28 May 2024 | 1 & 15 & 29 May 2024 |
| 11 & 25 June 2024 | 12 & 26 June 2024 |
| 9 & 23 July 2024 | 10 & 24 July 2024 |
| 6 & 20 August 2024 | 7 & 21 August 2024 |
| 3 & 17 September 2024 | 4 & 18 September 2024 |
| 1 & 15 & 29 October 2024 | 2 & 16 & 30 October 2024 |
| 12 & 26 November 2024 | 13 & 27 November 2024 |
| 10 December 2024 | 11 December 2024 |
Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.
If you have any questions please do not hesitate to drop us a note.