Scheduled Maintenance Windows

Puzzel conduct scheduled maintenance every second Tuesday. However some windows may be scheduled for alternative Tuesdays due to Bank Holidays. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement US Cloud.

Puzzel Contact Center & Puzzel Case Management 20:00 - 02:00 CET
Puzzel Digital Engagement US Cloud 02:00 - 03:00 CET
Puzzel WFM 09:00 - 09:30 CET
10 & 24 January 2023 11 & 25 January 2023 11 & 25 January 2023
7 & 21 February 2023 8 & 22 February 2023 8 & 22 February 2023
7 & 21 March 2023 8 & 22 March 2023 8 & 22 March 2023
4 & 18 April 2023 5 & 19 April 2023 5 & 19 April 2023
2 & 16 & 30 May 2023 3 & 17 & 31 May 2023 3 & 17 & 31 May 2023
13 & 27 June 2023 14 & 28 June 2023 14 & 28 June 2023
11 & 25 July 2023 12 & 26 July 2023 12 & 26 July 2023
8 & 22 August 2023 9 & 23 August 2023 9 & 23 August 2023
5 & 19 September 2023 6 & 20 September 2023 6 & 20 September 2023
3 & 17 & 31 October 2023  4 & 18 October 2023 4 & 18 October 2023
14 & 28 November 2023 1 & 15 & 29 November 2023 1, 15 & 29 November 2023
12 December 2023 13 December 2023 13 December 2023

Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.

If you have any questions please do not hesitate to drop us a note.

Published

19/08/2020 - 10:52

Last updated

29/12/2022 - 08:41