Puzzel conduct scheduled maintenance every Tuesday. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement.
Please be aware that starting in August 2024, Puzzel will be conducting weekly maintenance on a permanent basis. Further details can be found here.
Puzzel Contact Center, | Puzzel WFM 07:30 - 08:00 CET |
|---|---|
| 9 & 23 January 2024 | 10 & 24 January 2024 |
| 6, 13, 20 & 27 February | 7 & 21 February |
| 5, 12, 19 & 26 March 2024 | 6 & 20 March 2024 |
| 2, 9, 16, 23 & 30 April 2024 | 3 & 17 April 2024 |
| 7, 14, 21 & 28 May 2024 | 1 & 15 & 29 May 2024 |
| 4, 11, 18 & 25 June 2024 | 12 & 26 June 2024 |
| 9 & 23 July 2024 | 10 & 24 July 2024 |
| 6, 13, 20 & 27 August 2024 | 7 & 21 August 2024 |
| 3, 10, 17 & 24 September 2024 | 4 & 18 September 2024 |
| 1, 8, 15, 22 & 29 October 2024 | 2 & 16 & 30 October 2024 |
| 5, 12, 19 & 26 November 2024 | 13 & 27 November 2024 |
| 3, 10 & 17 December 2024 | 11 December 2024 |
Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.
If you have any questions please do not hesitate to drop us a note.