Support Change Prices

As described in Puzzel's Service Level Agreement, Support engineers can implement small change requests on behalf of customers.

The charges and the target completion times for these requests are as follows: (Please note that the charges below are for the first 30 minutes of engineering. Additional charges will apply if a change requires an additional (technical) hour of engineering or requires activation outside Puzzel's opening hours. Prices are stated excluding value added tax) 

Norway

Name Charge Description
Standard Change 1000,- Completed within 5 Working Days
Quick Change 2000,- Completed within 3 Working Days
One Day Change 3000,- Commenced within 1 Working Day
Urgent Change 6500,- Commenced within 1 Working Hour
Out of Hours Change 3100,-

Additional charge for changes activated outside Puzzel's opening hours

Technical Hour 1300,- Additional charge for changes requiring >30 minutes engineering
Soundfile Recording 500,- Charge per soundfile recorded by Puzzel 

 

Denmark

Name Charge Description
Standard Change 500,- Completed within 5 Working Days
Quick Change 1500,- Completed within 3 Working Days
One Day Change 2500,- Commenced within 1 Working Day
Urgent Change 5000,- Commenced within 1 Working Hour
Out of Hours Change 2500,-

Additional charge for changes activated outside Puzzel's opening hours

Technical Hour 1000,- Additional charge for changes requiring >30 minutes engineering
Soundfile Recording 500,- Charge per soundfile recorded by Puzzel 

 

Sweden

Name Charge Description
Standard Change 1000,- Completed within 5 Working Days
Quick Change 2000,- Completed within 3 Working Days
One Day Change 3000,- Commenced within 1 Working Day
Urgent Change 6500,- Commenced within 1 Working Hour
Out of Hours Change 3100,-

Additional charge for changes activated outside Puzzel's opening hours

Technical Hour 1300,- Additional charge for changes requiring >30 minutes engineering
Soundfile Recording 500,- Charge per soundfile recorded by Puzzel 

 

UK

Name Charge Description
Standard Change £ 100 Completed within 5 Working Days
Quick Change £ 200 Completed within 3 Working Days
One Day Change £ 300 Commenced within 1 Working Day
Urgent Change £ 600 Commenced within 1 Working Hour
Out of Hours Change £ 300

Additional charge for changes activated outside Puzzel's opening hours

Technical Hour £ 100 Additional charge for changes requiring >30 minutes engineering
Soundfile Recording £ 50 Charge per soundfile recorded by Puzzel 

 

Finland

Name Charge Description
Standard Change € 100 Completed within 5 Working Days
Quick Change € 200 Completed within 3 Working Days
One Day Change € 300 Commenced within 1 Working Day
Urgent Change € 650 Commenced within 1 Working Hour
Out of Hours Change € 310

Additional charge for changes activated outside Puzzel's opening hours

Technical Hour € 130 Additional charge for changes requiring >30 minutes engineering
Soundfile Recording € 50 Charge per soundfile recorded by Puzzel 

Published

Wed 19/08/2020 - 10:58

Last updated

Thu 08/07/2021 - 15:18