1912 results found

… - required property required/optional description type required The type of rich content. Should be set to … will be interleaved creating unpredictable results. Warning: This should not be used to set initial values for … 'id1', value: 'value1' }, { type: 'button', label: 'Choice 2', id: 'id2', value: 'value2' } ] } Sticky example Simple …

… the visitor. Parameter required/optional Value dataType required Is set to command id optional A unique id for … is related to the navigateTo command. The provided url was of a different origin. error|cancelled This error is … type: 'getLocalTime', status: 'success', value: '2024-02-28T07:43:09.039Z' } } Example command for disabling …

… settings   Click the  labels  tab From here, there are four types of scorecard/reporting labels that you can configure. Line item categories; Contact types; Contact channels; and, Evaluation modes. (1) Line … To reactivate, simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more …

… and the new product documentation is available here . Case types are containers that defines a case, suggests actions, … and details the outcomes or closures. Creating a new case type To create a new case type, Go to Configure -> Case types -> click on the icon …

… within all calls/written requests. Column Name Datatype Description rec_id Int Primary key. Internal, … a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time … ConsultAgent, Transfer, Consult, Caller, DirectCall, UnblockableAgent, ConsultUnblockableAgent, …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … URL contains “#testingtesting” AND the visitor stays over 30 seconds on the page. Fig 2. The outcome of “First rule” … matching when a visitor has been on a page for more than 60 seconds This condition will match when the visitor’s …

… table.   Some more info to be found here . Column Name Datatype Description result_code Char (2) Primary key. Currently … Default exit used 2) For event type ‘q’: Deleted (request was deleted from queue) e Error f The queue was full (event type = 'q') h Hang-up - the call was …

… to provision your users from Entra ID to Puzzel ID so they exist as users there in the first place. You can refer to … and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created …

… { "$schema": "http://json-schema.org/draft-04/schema#", "type": "object", "properties": { "Categories": { "type": "array", "items": { "type": "object", "properties": { "Category": { "type": …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … the editor and select standard option for regular article type               Enter the title of the article. For … current date and time is selected Select the language you want ot create the article in from the drop down menu Click …

… task to any agent on a selected task queue You can always add a scheduled task into your calendar and later …

… mappings using JSON Path to define the link between the expected JSON response attributes and the corresponding … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   … category exists. Example Response: { "Customer": { "ID": 12345, "href": "<https://System.com/API/V1/Customers/12345>" …

… user, untick the inherit box and set the desired values you want for that user Please note that if you for a single user … Inherit for the user group and enter a new value (e.g. 20):   Remember to save. Now 20 is the specific value for … user, enter a new value and click Save changes . Property types The most important property types are: ON/OFF …

… If the current request and the related has different media types, the Type listbox shows All media types. You can also select Type All media types and then …

… the system will call the number/agent/contact you want to call. When in an outbound call, most of the call … given number? Chose any search source, enter the number you want to call and click on the call button. How to call an … Agent as a search source, enter the name of the agent you want to call, and press enter or click on the search button. …