224 results found

… no provisioning rules, assign product access manually afterwards Import users with provisioning rules that will assign … You have purchased the contact centre product (PCC), so you want to give each user in the file access to PCC in their … PCC the following user groups are configured: So, what we want to do is to add a new PCC user into usergroup “Agent” …

… visible as a radio button in a module. It is an alternative way to create and save new audio files directly in the …

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… of current configurations or just an empty list, either way you should also have the  “Add”  button displayed on the … ID for each user that is to use this SSO connection. If you want to use other fields for externalid claims update this … to a SSO configuration. It can be skipped if you just want to use the default GUID based scheme value or don't …

… level, user group level or even for individual Agents. Warning if agent clicks pause/logoff while having ongoing … to the Puzzel Admin Portal , then find the property  Warning if agent clicks pause/logoff while having ongoing … or to log off while still being connected to a request a warning will popup on their screen: If the Agent selects No …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it … helpful responses. Agents simply: Open the reply/forward editor Click Insert Article from the KB widget The …

… as an alternative to update one user at a time. You might want to add missing information, e.g. Firstname, Lastname if … users In this file, delete the users (rows) you don’t want to change and delete column external_id Add or change information for the users you want to update, and save the file as a csv/txt file (CSV …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… of support on 19th December 2025 and end of life 30th June 2026. A new chat product and API is available see link …

… holds the content your engine will learn from. This guide walks you through creating, configuring, and populating your …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …