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… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… The following section outlines how to send surveys created in Puzzel Customer Insight, using the Puzzel Chat Application.   To send the survey you will need to access the Survey Editor in Customer Insight and copy the Survey ID.   …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… "1.0" \ }' 'https://auth.puzzel.com/api/Authenticate/LogIn' Request URL https://auth.puzzel.com/api/Authenticate/LogIn Refer to … auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… When you have accessed the Puzzel application, you can view and/or configure your … account. This includes the following: The user's first, middle and last name that can be viewed and edited The mobile … of your user profile enables users to configure a new password and set up two-factor authentication.  To set up a …

… The best way to determine whether callers should be able to access …

… In this page, you will find frequently asked questions on Puzzel ID. For any other questions, please contact Puzzel Support by submitting a ticket.  [collapse title="What is Puzzel ID?" collapsed="collapsed"] Puzzel ID will introduce …

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … recording is used for QA/training/analytics purposes (Press 1 to...). If the caller does not accept (or denies) that you …