223 results found

… and does not have a .NET framework requirement nor hardware or operating system requirement. Browser Requirements … on port 443 using SignalR over the https-protocol and waits for a response. The agent application will display … traffic to the DNS names used by Puzzel. Since Azure is designed for redundancy across multiple regions, the …

… different media types (email, chat, phone etc.) when there was a new incoming requests. We also have the functionality … rules Improved the layout when adding a comment when forwarding a call or an email Reworked the calculation used for … implementation, this behaviour can be toggled on/off via a designated checkbox - "Add configuration name as module name …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… filter and view all agents’ performance   Access reports designed to help agents and team leaders to identify areas …

… ticket subject during the reply process. This feature is designed to maintain the integrity of ticket communication … using Puzzel ID Puzzel Workforce Management A series of software updates are scheduled for the planned release. Various …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it …

… Portal (in the upper left corner), and on page Real-time - Wallboard if you use the Puzzel logo instead of your own … has been updated with a cleaner, more user-friendly design, enhancing the overall experience. Playback of DTMF …

… (open|closed) to a “queue key”. This is useful when you want to route the customer to different queues based on the time of the day e.g. if you want to route to a queue with human agents in daytime, but a … : Text shown before the chat transcript in e-mail e.g. 'Hello.[br][br]Thank you for … Here is a transcript of our …

… Rules Bot trainer   Multi-skill Groups Customisable design Insights     Customer engagement reporting Dashboard …   Access to Puzzel Marketplace E-Task API MS Teams SMS Gateway   Digital Engagement Bot Gateway   Admin     User Management Access Control User Group & …

… buttons in interactions Buttons in interaction can now be designed to have borders. Settings for border width, color …

… make a call through the application. Understand how to forward a call. Practice how to receive and respond to written … Participants will learn how to manage tickets, reply, forward, search, add notes attributes and attachments, utilise … This will cover areas such as creating or updating banners, designing templates, creating opportunities and saving …

… , and in accordion Recording , and add the reasons you want or allow free text. More information in the Archive … the ringtime defined in Offer call to agent – sec , If you want Preview Dailler calls to agents to have a longer max … announce new enhancements to our Ticket List API endpoint, designed to improve the specificity and usefulness of ticket …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … Secondary Output device to play alerts simultaneously. A meter for microphone volume A play button for testing …