341 results found

… success. Puzzel Case Management offers two distinct ways to access and analyse data: The PCM Report Builder and … with these tools, offering deeper insights. If you want to fetch the PCM Raw data and store it in you own … PCC Queues are designed to manage and streamline any media type, whether it originates from the Puzzel suite or from …

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… If a queue is not visible in Agent Application, check if the user reporting the problem has a resource filter applied. Go to Users->Access Control->Assign Resource Filter … show as On for the user – see image below. Here we see that Puzzel Partner Troubleshooting Filter is applied to user …

… Traffic Invoices, which will be introduced from December 2023, you can review this Puzzel help article .  … New …

… using the wrong URL. Resolved a bug where navigating away from the anonymization page and returning caused errors. …

… appears in the Focus section of the meeting. … Puzzel QA, Conversations, quality assurance, conversations in Puzzel QA, quality assurance, evaluate, one …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… description, email recipients, and choose file format.   Parameters     These are the same parameters as can be used when a report is customised … settings, they will appear here. If you change some of the parameters here, e.g. the opening hours (Limit time range), …

… no provisioning rules, assign product access manually afterwards Import users with provisioning rules that will assign … You have purchased the contact centre product (PCC), so you want to give each user in the file access to PCC in their … PCC the following user groups are configured: So, what we want to do is to add a new PCC user into usergroup “Agent” …