223 results found

… up privileges with and without impersonation in Exchange 2010/2013 See Create Service Account. … Configuration …

… The limitation of forwarding an email to another email channel within the Puzzel Case Management solution is rooted in the design and functionality of the system. A few reasons for … to that particular case. Avoiding Duplicate Issues : Forwarding an email message within the solution would …

… the most advanced and user-friendly self-service tools, designed to meet the evolving needs of modern, competitive …

… or deactivated. Benefits of auto work queues The feature is designed to make your life easier, and to reduce bias when …

… Admin Portal, Puzzel Agent Application, Puzzel Chat (EUWA) and Puzzel Case Management.  Note that some of these … customers’ feedback to agents’ performance.    The Survey Designer empowers you to create different survey types from … to learn more about Puzzel Customer Insight. Puzzel Chat (EUWA) Support for Puzzel Customer Insight will be added to the …

… how these new tools work and the specific problems they’re designed to solve. Your feedback is invaluable to us. During …

… The Report Builder in Puzzel Ticketing is designed to allow you to create and generate your own custom … Report Builder In this step you can select what data you want to report on. Simply select the Ticket Attribute type … drop-down menu. The type of attribute or information you want to Include or Exclude in the second drop-down menu. You …

… text in the 'SMS Intro' or 'SMS Footer' text in the survey designer to inform the recipient to send 'STOP' as a …

… --header 'Accept: application/json' -d '{ \ "customerKey": "12345", \ "userName": "username", \ "password": "password", … Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": …

… should be written in the following format:    { "text": "Hello, Customer: {{customer:name}} has an escalated case …

… some call recordings be flagged as " Restricted "? If you want to record all calls, you should inform callers about it … you do not allow the caller to deny recording), but you want or need to get the caller’s acceptance to listen to … recording is used for QA/training/analytics purposes (Press 1 to...). If the caller does not accept (or denies) that you …

… recognizable, and clear—before, during, and after the call. 1) What iOS does with unknown calls Silence Unknown Callers: … (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …