Puzzel conduct scheduled maintenance every Tuesday. Please find below our planned maintenance windows for Puzzel Contact Center (PCC), Puzzel Case Management (PCM), Puzzel WFM and Puzzel Digital Engagement.
Puzzel Contact Center, | Puzzel WFM 07:30 - 08:00 CET |
|---|---|
| 5, 12, 19 & 26 November 2024 | 13 & 27 November 2024 |
| 3, 10 & 17 December 2024 | 11 December 2024 |
| 7, 14, 21 & 28 January 2025 | 8 & 22 January 2025 |
| 4, 11, 18 & 25 February 2025 | 5 & 19 February 2025 |
| 4, 11, 18 & 25 March 2025 | 5 & 19 March 2025 |
| 1, 8, 15, 22 & 29 April 2025 | 2, 16 & 30 April 2025 |
| 6, 13, 20 & 27 May 2025 | 14 & 28 May 2025 |
| 3, 10, 17 & 24 June 2025 | 11 & 25 June 2025 |
| 1, 8, 15, 22 & 29 July 2025 | 9 & 23 July 2025 |
| 5, 12, 19 & 26 August 2025 | 6 & 20 August 2025 |
| 2, 9, 16, 23 & 30 September 2025 | 3 & 17 September 2025 |
| 7, 14, 21 & 28 October 2025 | 1, 15 & 29 October 2025 |
| 4, 11, 18 & 25 November 2025 | 12 & 26 November 2025 |
| 2, 9 & 16 December 2025 | 10 December 2025 |
Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.
If you have any questions please do not hesitate to drop us a note.