Puzzel conducts scheduled maintenance every Tuesday between 21:00 - 01:00 CET. While most of our products can now receive updates at any time, certain products, including Puzzel Contact Centre, Puzzel Case Management, and Puzzel Virtual Agents, continue to use scheduled release windows for most updates. Smaller improvements and fixes may be deployed between these windows.
In addition, infrastructure maintenance windows are scheduled for all products.
Please find below our planned maintenance windows:
| Release Windows 21:00 - 01:00 CET | Infrastructure Windows 21:00 - 01:00 CET |
|---|---|
| Jan 7, 21 | Jan 14, 28 |
| Feb 4, 18 | Feb 11, 25 |
| Mar 4, 18 | Mar 11, 25 |
| Apr 1, 15, 29 | Apr 8, 22 |
| May 13, 27 | May 6, 20 |
| Jun 10, 24 | Jun 3, 17 |
| Jul 8, 22 | Jul 1, 15, 29 |
| Aug 5, 19 | Aug 12, 26 |
| Sep 2, 16, 30 | Sep 9, 23 |
| Oct 14, 28 | Oct 7, 21 |
| Nov 11, 25 | Nov 4, 18 |
| Dec 9 | Dec 2, 16 |
Further details regarding the maintenance being conducted will be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service disruption. However, users may experience the following during a maintenance window. Any impact beyond this will be notified ahead of each window.
If you have any questions please do not hesitate to drop us a note.