The changes made in this release concern Puzzel Sales Intelligence.

Note that some of these features may require a customised set-up before they can be activated. In addition, some features may have a set-up and/or monthly cost element associated to it. 

Puzzel Sales Intelligence

Please note that the new help documentation and some of the fixes were already deployed at the beginning of December.

Help.puzzel.com

A new Help section has been introduced on help.puzzel.com, replacing the old Sales Intelligence Knowledgebase. Featuring relevant user guides, tips and tricks for various services, report definitions, and much more.

https://help.puzzel.com/product-documents/user-guide/puzzel-sales-intelligence

Fixes and improvements

• Performance Improvements: Phone number blocker functionality.
• Base export: Resolved issue with multichoice values in the base export dimension Customer.
• Booking Report Update: Fixed missing data in summarized booking reports grouped by Channel.
• Online Meeting Data: Online meeting details are now retained even if the booking is deleted.
• Resource Filtering Fix: Addressed unusual behavior in resource filtering within the booking module.
• Scripts Admin Update: Adjusted the pre-selected field type in Scripts Admin.
• Dashboard Enhancements: Minor improvements to the dashboard for a smoother experience.
• Dashboard Connectivity: We are introducing a new method for establishing real-time connections to the dashboard service. This enhancement will improve security and stability while addressing issues where some customers and agents have experienced connectivity losses during the workday.